Penthouse Carpets Holdings Ltd

Reviews

• Carpet appearance

  The carpet looks plucked after only 12 months wear and tear. Their expert says it is fibres from my socks that are sticking to the carpet and not a fault of manufacture. You cannot therefore wear socks if you have a Penthouse carpet. Nearly £1000 down the drain as it will have to be replaced within the next 12 months.

  10

  Ian G.
  Review Date: 17/01/2012 Report review
• crap customer service

  Penthouse may make very nice carpets. I don't know because mine hasn't been delivered yet. My carpet shop ordered it several weeks ago and every week I was told that "it will just be another week". Then, on the day it was due to go down the fitter announced that it was the wrong size. Not our fault, it was the shop who measured it. The shop couldn't give me a precise date for when the replacement would arrive, so I contacted Penthouse; best to get the straight from the horses mouth? Well not in this case! All I wanted was a simple answer to the question "do you have this carpet in stock, so that it is likely that my carpet shop could have it next week". They completely refused ot give me any information. To be honest, I would not deal with them until they get their customer service sorted out.

  10

  Rondog R.
  Review Date: 14/10/2010 Report review